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Special assistance

Olbia Costa Smeralda Airport guarantees people with disabilities or reduced mobility all services departing, arriving or in transit.

Information
GEASAR SpA – Olbia Costa Smeralda Airport
07026 Olbia (OT) - Italy - P.IVA 01222000901
Tel.: (+39) 0789 563 444 - Fax: (+39) 0789 563 401
Email: info@geasar.it

Sala Amica
+39 0789 563 445
email: salamica@geasar.it

How to request a special assistance

The management company of Olbia airport, with the use of trained employees and the necessary equipment, is able to provide a proper assistance to people with disabilities or reduced mobility.

The request for assistance and special needs of passengers with disabilities or reduced mobility must be notified to the air carrier at the time of booking, its agent or the tour operator or, at least forty-eight hours before the departure time published.

The ticket, as set by the International Classification, will present a service code that specifies the needs of the passenger.
The air carrier, in order to provide a service meeting the specific needs of PRMs, may request additional information about the method of  assistance required, the possible transport/use of medical equipment and/or mobility aids, the possible travel with a recognized assistance dogs.

International assistance to passengers classification

AT THE AIRPORT

RECOMMENDED TIMES FOR ARRIVAL AT THE AIRPORT
A passenger who goes directly to the check-in must occur:
1) at the appointed time, published by the air carrier or its agent, tour operator or airport manager, or
2) if no time is stipulated, the 1107/2006 Regulation provides for at least one hour before the published departure time.
A passenger who arrives at a designated point within the airport must occur:
1) at the appointed time, published by the air carrier or its agent, a tour operator or the airport manager, or
2) if no time is stipulated, the 1107/2006 Regulation provides for at least two hours before the published departure time.

PARKING
The airport provides the Main Park, a car park just in front of the air station, with 32 parking spaces reserved for disabled. The parking spaces for the disabled are free of charge, to obtain an exemption from paying the rest, leaving the parking you must present to the staff the card to your Handicap. The card must be exposed in the car during the stop. The request for assistance may be made directly to employees upon entering the parking lot.

COLUMN WITH INTERCOM
The Column with intercom to the request for assistance is located at the gateway to the terminal in the departure area.

"SALA AMICA"
At the departure terminal there is a room called Friend Room, dedicated to waiting and reception the passengers with disabilities and reduced mobility.

MEETING POINT ARRIVALS AREA
It 's the point where the passenger that need assistance are accompanied, after the baggage claim.

ACCESSIBILITY TO UPPER FLOORS
Access to the first floor is permitted by the presence of an elevator located at the side of the check-in, behind the escalators. The lift is also equipped with controls for the blind.

TOILETS FOR DISABLE
Toilets for disable are available both inside the departure lounges, before the security checks, in the basement and first floor.

TACTING PATHS FOR THE BLIND
Blind people have, within the airport, tactile paths which lead to the passenger services, facilitating movement within the terminal.

LIST OF SERVICES AND AVAILABLE MEANS
The airport currently provides:
20 wheelchairs for the PRM transport (one XXL-sized), three small wheelchairs suitable for boarding and disembarkation from the aircraft.
Two ambulifts: PRM lifts for passengers who do not perform the loading or unloading by loading bridges or stairs.

Complain
How to submit a complaint
Geasar SpA, ISO 9001:2008 certified, handles complaints in accordance with the quality management system in compliance with UNI 10600.
You can submit comments per mail, email or fax, or by using the response card ''Communicating with Geasar" included in the list of airport services.
Geasar SpA undertakes to send a reply within 30 days of receipt of the message.
The address is as follows:

Geasar S.p.A
Customer Relations Office
Olbia Costa Smeralda Airport
07026 Olbia (OT )
fax +39 0789 563401
or per e-mail: servizioclienti@geasar.it



Downloadable documents:
- 1107/2066 Regulation (EC)
- Quality standards
- Map of the airport
- Communicating with Geasar

Useful links:
The passenger's bill of right
http://europa.eu/
http://www.enac.gov.it/Home/
Meridiana fly Special Assistance
easyJet Special Assistance
airberlin Special Assistance
Volotea Special Assistance


Assistenza speciale
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